HRD catches up with one of last year's Rising Stars – Jody Wong of Excite Holidays
Jody Wong has become the HR go-to person for Excite Holidays’ call centre, a division with a notoriously high turnover rate.
The senior HR coordinator previously only handled recruitment, however Wong has progressed to manage the entire employee lifecycle for the team.
Wong has also been involved in an extensive policy review, which led her to research extensively on legislation and best practice.
Her level of detail and diligence has ensured that the company’s policies are thorough and representative of the employer brand. On that note, Wong also took on the project of revamping the employer brand within the candidate market.
She began by transforming the company’s LinkedIn profile into a candidate-focused platform, giving Excite an outlet to promote the brand for prospective applicants. Excite’s engagement stats have almost doubled since the focus on LinkedIn began.
Wong has continued to provide weekly content that is relevant, fun and informative, to give followers a good peek into how ‘Life at Excite’ can be.
HRD recently caught up with Wong to discuss what she likes most about the job and what she would be doing if she wasn't working in HR.
