Tackling tough conversations

In this paper, Thomas International Client Trainer, Sharon Jones, explores the benefits of being able to handle tough conversations with ease – and the damaging effects that avoiding them can have on workplace relationships, employee satisfaction and productivity. Through interesting insights into why we avoid tackling tough conversations, examining the emotions that lead to outbursts and pointers on how to spot when a difficult chat might be needed, Sharon provides a toolkit that will have you handling the toughest conversation like a pro.

Key Facts included in the paper:

• What makes tough conversations tricky and how to spot when one is necessary.
• The role that negative emotions play in conflict.
• Why assumption is the architect of disruptive responses.
• Developing your behavioural agility and self-awareness.
• Preparing for a tough conversation and success factors for positive communication.