When the global pandemic struck, frontline employees became ‘heroes’ across industries. But according to research from Workforce, 55% of frontline managers don’t feel valued by their organisations.
Frontline employees are the face of organisations, and when they’re more informed and engaged they deliver better experiences to customers, leading to tangible business results.
The Deskless Not Voiceless 2020 Frontline Research Report summarises key findings from conversations with 1,000 managers in Australia, split equally between frontline and head office roles. This report identifies the three major barriers preventing frontline managers from fulfilling their potential.
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