'We are committed to no layoffs for 2020'

Despite the economic uncertainty of the COVID‑19 pandemic, ServiceNow has committed to protecting the jobs of its 11,000‑plus global workforce through 2020.

Moreover, the company also expects to keep hiring for new jobs worldwide this year. ServiceNow also expects to continue to protect the jobs and salaries of several hundred support staff and contractors who are not working while ServiceNow’s offices remain closed.

Bill McDermott, ServiceNow’s CEO, said the company wants its employees to be focused on supporting customers, not worried about their own jobs.

“We are committed to no layoffs for 2020. We are continuing to hire worldwide,” said McDermott.

“We are grateful to be in this position.” McDermott continued. “Keeping our company strong means we can help our customers succeed. Supporting our customers, we can help get the U.S. and global economy working again.

“More than ever, companies see that creating great workflow‑designed experiences help protect revenue and growth, provide business continuity and drive productivity. These are the priorities for every company now. We are all in this together.”  

ServiceNow has continued to hire and onboard new employees throughout the COVID‑19 pandemic. The company expects to create and fill more than 1,000 new jobs in the U.S., and more worldwide, by the end of 2020.

Additionally, this summer the company will welcome approximately 360 college interns from around the world to work across its business. As a digital workflow company, ServiceNow has been able to quickly pivot to a digital internship program, maintaining the ability to provide college interns valuable career experience, even if employees continue to operate in a work‑from‑home environment.

ServiceNow’s employees worldwide have been working from home since mid‑March and expect to continue to do so until June 1.

Caroline Parkinson, a 2021 expected graduate of the University of Michigan who will join ServiceNow’s internship program this summer, said: “ServiceNow saved my summer. Without their digital intern program, I would have had to scramble to find a new summer job.”

“Knowing that ServiceNow is determined to make my internship as enriching as possible during this uncertain time reaffirms my decision to join this company.”

Meanwhile, ServiceNow, along with Accenture, Lincoln Financial Group, and Verizon, have announced People+Work Connect, a collaborative online employer‑to employer initiative that will bring together companies with workforces laid off or furloughed due to COVID‑19 with those in urgent need of workers.

More than 800 ServiceNow jobs will be posted through this collaborative effort. At no charge for employers to join and participate, the initiative is intended to help shorten the complex, lengthy cycle of finding new employment.