Right to disconnect: What are top 3 reasons that warrant after-hours contact?

New survey finds 3 in 4 Australian employers support new legislation

Right to disconnect: What are top 3 reasons that warrant after-hours contact?

A new poll from Indeed has revealed that 74% of employers in Australia support the new "right to disconnect" legislation despite grey areas in the law.

The new rule permits employees to refuse out-of-hours contact from their employer unless that refusal is unreasonable.

Employers in Indeed's poll believe that the following reasons warrant after-hours contact:

  • Urgent project deadlines (55%) 
  • Correcting an error (42%) 
  • Personal matters (32%) 

Fears on 'right to disconnect'

Employers' widespread support for the right to disconnect comes as 81% acknowledge that they risk losing top talent if they fail to respect employees' work boundaries.

But 47% are also wary that committing to the new legislation could lead to a drop in employee productivity, according to a new report.

As a result, 55% of employers surveyed said they were willing to pay an employee more in order to make after-hours contact, with the numbers rising to 71% for companies with 100 to 249 employees.

"Leaders and their teams should discuss and agree upon what constitutes reasonable after-hours contact, and if or when it should be compensated," said Amanda Gordon, Workplace Psychologist at Indeed, in a statement.

"If everyone is on the same page regarding what is deemed 'urgent' and warrants contact, the legislation will serve them well."

After-hours contact continues

Meanwhile, the report also found that employers' fears of losing top talent are warranted - as 35% of employees said they would consider quitting if their right to disconnect is not respected.

This is already happening for many employees, as 65% said they have been contacted during personal and annual leave, as well as during public holidays.

To address issues regarding after-hours contact, employees said there should be:

  • Clear communication guidelines (60%)
  • Clear work hours policy (55%) 
  • Emergency protocols in place (46%) 

"Regular out-of-hours contact can be very disruptive on employee downtime, health, and wellbeing. Having a boss who respects your non-work life has moved from being a nicety to a necessity," Gordon said.

"While there's still a lot of grey area surrounding Australia's new Right to Disconnect legislation, it's a positive step towards re-establishing work-life balance."