It's alleged the company failed to provide minimum levels of acceptable care
A class action lawsuit has been launched against Bupa Aged Care Australia on behalf of residents following alleged breaches of acceptable levels of care.
The lawsuit, bought by Echo Law, looks at reported levels of substandard care required by Australian law between 1 July 2019 and 11 April 2025 at each of its aged care homes.
Bupa’s own reporting confirms systemic understaffing, according to Echo Law, and the firm state that the failings “impact the safety and quality of life of residents at those homes and the quality of care they are entitled to receive.”
“We consider that those Bupa aged care residents (or, where those residents have passed away, their estates) are entitled to compensation and that this legal action is an important step towards holding Bupa accountable, and improving the standard of care delivered in Bupa homes,” a statement on their website reads.
This is not the first time such allegations have been bought against the aged care provider - five years ago during the Royal Commission into Aged Care Quality and Safety, Bupa facilities were named among those in which there was evidence of “unacceptably high levels of substandard care,” as reported by Aged Care Insite.
Nine’s senior reporter, Richard Wood, reports findings from the Royal Commission into Aged Care and Safety in 2019-202 highlighted systemic understaffing at for-profit aged care providers and failures in providing the correct staffing-skill mix.
A spokesperson for Bupa said, “Bupa received a claim from Echo Law just this morning and we are currently taking some time to review the claim.”
“Since 2019, we have invested in our people, our leadership teams and our model of care, and our quality and compliance outcomes reflect this. As this is now a legal matter, it isn’t appropriate to provide further comment at this time.”
