Regardless of occupation, industry or job level, people all over the world recognise that understanding their own and other people’s emotions–and using emotions to solve problems–is a useful skill across many areas of life. Emotional intelligence makes its strongest contribution to job performance when a role requires developing and maintaining positive interpersonal relationships. While testing for EI has become more common in recruiting for leadership, sales, customer service and the like, traditional approaches to assessing EI have not been without their challenges. New approaches offer rigour, efficiency and an enhanced candidate experience.
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