Shake Shack is getting creative in its effort to attract and retain scarce workers
by Matthew Boesler and Jeanna Smialek
Americans have been known to innovate when it comes to hamburgers. Maybe it’s no surprise, then, that Shake Shack Inc. is getting creative in its effort to attract and retain scarce workers.
Danny Meyer’s chain, famous for “concrete” milkshakes and gourmet burgers, is testing out a four-day schedule. Similar attempts have been made overseas, but the model hasn’t been widely adopted in the restaurant industry stateside.
Now, with a tightening labour market in the US and an unemployment rate near the lowest in almost five decades, the company is trying new approaches to recruitment, Chief Executive Officer Randy Garutti said Thursday at an investor conference in Las Vegas.
“Here in Las Vegas, in some of our Shacks, we’re testing a four-day work week. That’s a big thing. Nobody’s really been able to figure that out in the restaurant business,” Garutti said.
“If we can figure that out on scale, it could be a big opportunity,” he said. “We’re not promising it yet, but it’s something we’re having fun trying, and seeing how our leaders like it on a recruiting basis and ongoing retention basis.”
Average hourly earnings for non-supervisory employees at limited-service restaurants rose 4.5% in the year through January, outpacing the national average for all industries by a full percentage point.
“Labour costs are a flashpoint,” Steve Joyce, CEO of Dine Brands Global Inc., the owner of Applebee’s and IHOP, said Thursday at the same conference. “The labour market is going to be tough this year. It will probably be tough next year.”
Copyright Bloomberg News
