Office address: Level 18, 111 Pacific Hwy, North Sydney, NSW 2060
Website: www.workforcesoftware.com
Year established: 1999
Company type: software development
Employees: 650+
Expertise: workforce management software, leave and absence management, fatigue management, time and attendance software, employee scheduling, labor law compliance, forecasting and scheduling, employee communications, employee experience
Parent company: N/A
Key people: Jeff Moses (CEO), Nicole Neumarker (COO), Bill Shaheen (CRO), Bill Razzino (CFO), Sandra Moran (CMO), Marc Havercroft (SVP), Hamdan Enrique Bustillo (director), Emma Chau (director), Dr Angelina Sun (director)
Financing status: private equity-backed

WorkForce Software, headquartered in North Sydney, provides global workforce management solutions with integrated employee experience capabilities. They employ over 650 people across Australia, New Zealand, Singapore, the UK, and NA. Serving over 1,000 organisations with 6.2 million users in over 100 countries, their solutions optimise HR technology investments for businesses worldwide.

History of WorkForce Software

WorkForce Software was founded in 1999 in Michigan by Kevin Choksi and Michael Knister, focusing on workforce management solutions beyond traditional punch-in, punch-out systems. In 2013, they significantly grew their operations in Australia and New Zealand by acquiring RosterLive, a SaaS-based workforce management provider. That same year, they opened an office in London to strengthen their UK presence.

They also partnered with China Talent Group to increase their reach in the Asia-Pacific region. In 2015, RosterLive was rebranded as EmpLive, targeting small and medium-sized businesses in Australia and New Zealand. WorkForce Software acquired Foko Retail in 2021, enhancing its retail communication and task management solutions.

Products and Services of WorkForce Software

The company offers a comprehensive suite of products and services designed to optimise workforce management:

• The WorkForce Suite: a fully integrated workforce management solution that helps businesses manage time, attendance, and employee scheduling across multiple locations
• EmpLive: A flexible workforce management tool tailored for small to medium-sized businesses, offering features like rostering, attendance tracking, and leave management
• WorkForce Software Support: a suite of support services providing technical assistance, troubleshooting, and user guidance to ensure optimal system performance
• benchmark reports: insightful reports, including the SAPinsider HCM and SAP S/4HANA, providing industry benchmarks and data-driven analysis for informed decision-making
• continuous services: ongoing support and consulting services to help businesses continuously optimise their workforce management strategies
• WorkForce Spark: a rapid implementation solution that accelerates the deployment of workforce management tools, reducing downtime and maximising ROI
• Workforce Academy: an educational platform offering training and development resources to help businesses maximise their use of WFS products

Their solutions optimise workforce management and employee experience, driving engagement, productivity, and financial performance. Their strategic global partnerships ensure maximum value for customers' critical workforce needs.

Culture at WorkForce Software

They promote a culture of innovation, valuing its diverse community and prioritising employee growth. The company is recognised for its positive work environment, being acknowledged by various awards for their company culture. They also highlight their commitment to employee satisfaction through benefits such as:

• flexible hours / work from home policy
• performance bonus and parental leave
• career development and training, including a LinkedIn Learning subscription
• health benefit package and gym reimbursement
• DE&I initiatives and community outreach and charitable support

WorkForce Software is driven by three core values: customer, culture, and community. They prioritise customers in every decision, provide a supportive and challenging environment for employees, and are committed to making a positive impact on their communities. Their achievements include recognition in: 

• top 100 software companies for innovation and customer satisfaction
• technology category for bringing new ideas to life
• workforce management leadership for value, functionality, and usability

They are committed to contributing to the broader community through charity events, volunteering, and direct donations. They actively support various organisations, helping them continue their vital missions and always seeking to pay it forward. This commitment is reflected in their partnerships with key charitable organisations, including:

• Merging Vets and Players
• Dementia Australia
• Mind

WorkForce Software upholds a diverse, equitable, and inclusive workplace where everyone feels welcomed and empowered to do their best work. They are dedicated to celebrating individual and collective differences, creating an environment that supports innovation and professional growth. They also ensure full inclusion by providing reasonable accommodation for individuals with disabilities.

About WorkForce Software CEO Jeff Moses and Key People

Jeff Moses serves as the chief executive officer of WorkForce Software, following his tenure as chief revenue officer for three years. His previous roles include president of the nonprofit business unit at Blackbaud, global GM at Informatica, and COO at SAP. Moses holds a BS in business administration from the University of Delaware.

Supporting Jeff Moses are key leaders in the company, each contributing to the firm’s strategic direction:

• Nicole Neumarker, as chief operating officer, oversees operations to ensure seamless delivery of WorkForce Software’s solutions
• Bill Shaheen, chief revenue officer, drives global sales and revenue growth strategies
• Bill Razzino, as a chief financial officer, manages financial planning, reporting, and investment strategies
• Sandra Moran, chief marketing and customer experience officer, leads marketing initiatives and enhances customer engagement
• Marc Havercroft, serving as SVP international, oversees international growth and expansion strategies
• Hamdan Enrique Bustillo, as director, account relationship management APJ, manages key client relationships and accounts across the Asia-Pacific region
• Emma Chau, a regional marketing director APJ, directs marketing efforts and brand strategy in the Asia-Pacific region
• Dr. Angelina Sun, Workforce management solutions director, spearheads the development and implementation of advanced workforce management strategies and solutions

The Future at WorkForce Software

Recently, the company launched the EmpLive Masterclass Series to enhance workforce management practices, focusing on optimising rosters and ensuring regulatory compliance. This initiative underscores the company’s commitment to improving workplace efficiency and employee satisfaction through innovative solutions. WorkForce Software will continue to lead in developing cutting-edge tools that empower businesses to achieve operational excellence and meet future workforce challenges.

By the end of 2024, the company will have held multiple events aimed at enhancing customer engagement, such as its User Group event. These gatherings will provide valuable insights and solutions to improve business operations and user experiences. Looking ahead, the firm remains focused on creating smart solutions and meeting changing workforce management needs.