Office address: Australia Square Plaza, 13/95 Pitt St, Sydney NSW 2000
Website: www.rewardgateway.com/au
Year established: 2008
Company type: software development
Employees: 750+
Expertise: employee communications, employee engagement solutions, employee benefits, employee feedback, employee wellbeing, employee wellbeing, employee perks, HR tech, client success
Parent company: Edenred
Key people: Nick Burns (CEO), Kylie Green (MD, APAC), Rob Boland (COO), Will Tracz (CTO), Nebel Crowhurst (CPO and CAO), Mark South (CMO), Benjamin Coret (CFO), Andy Philpott (CMSO)
Financing status: formerly PE-backed

Reward Gateway is an HR technology company that enhances employee value proposition (EVP) through strategic reward, recognition, and communication solutions. Headquartered in Sydney, the company operates across 23 countries, supporting over 4,500 companies. With over 750 employees in 7 offices worldwide, the firm focuses on making workplaces better by maximising employee engagement and retention.

History of Reward Gateway

Reward Gateway was founded in 2006 by Glenn Elliott in Boston, Massachusetts, and expanded to Australia in 2008. The company has since supported HR professionals globally by providing tools to enhance employee engagement and drive business success. In 2020, it launched its ‘Reward Gateway for Small Business’ platform in Australia, following its success in the UK.

The company continued to grow, acquiring Fond, a leading US provider of employee recognition and rewards, in 2023. Later that year, the firm was acquired by Edenred, enhancing its global reach and service offerings. Today, the company empowers over 8 million employees worldwide, connecting and supporting them to create better workplaces.

Products and Services of Reward Gateway

The company offers their comprehensive Employee Engagement Platform designed to meet various HR needs:

• employee benefits: provides employees with tailored perks to enhance their overall wellbeing
• employee reward and recognition: enables organisations to recognise and reward employees for their achievements
• employee communications: a platform for effective and engaging internal communications
• employee surveys: tools for gauging employee engagement and gathering actionable insights
• employee wellbeing: comprehensive support for mental, physical, and financial wellbeing
• engagement analytics: offers data-driven insights to optimise employee engagement strategies

Their platforms, including the Reward Gateway for Small Business, integrates employee benefits, recognition, and wellbeing into a single, user-friendly hub. Starting at $10 per employee, it enables swift implementation, enhancing engagement and support.

Culture at Reward Gateway

They promote a dynamic work environment where employees are inspired, challenged, and valued, with a strong emphasis on professional growth and collaboration. The company culture is deeply rooted in living shared values, prioritising employee wellbeing. Their employee benefits include:

• family wellbeing: baby bonus, flexible working, caregiver support, domestic violence protection
• financial wellbeing: debt support, salary advance, pension, commuter benefits
• mental wellbeing: EAP, mindfulness, personal wellbeing coach, yoga/meditation
• physical wellbeing: 24/7 remote medical care, fitness classes, free flu jab
• career wellbeing: hackathons, book benefits, career opportunities
• social wellbeing: blood donor days, global giving, flexible and parental leave

They place importance on a diverse and inclusive environment where every employee is valued and can thrive, regardless of their background or identity. The company builds careers around the unique traits, skills, and aspirations of its employees, ensuring that everyone can find their place within the organisation. Their DEI initiatives include:

• diversity standards: developed collaboratively with input from the entire team
• EPIC strategy: continuously encourages positive improvements in DEI
• boom!Fest: featured discussions on race, including insights from spoken word artist Telixia Inico

Reward Gateway's mission is to make the world a better place to work by helping clients connect, recognise, and support their employees globally. As a values-driven company, the company takes its role in the community seriously. Their Social Value Strategy is a key framework for becoming a more responsible and sustainable business, ensuring they positively impact both people and the environment.

About Reward Gateway CEO Nick Burns and Key People

Nick Burns has been company CEO since 2022 and also serves as AUKUS Zone Director and advisory board member at Hybrid Legal and Engage Works. Before Reward Gateway, he was CEO of Gallagher and chairman of Capita Employee Benefits. Burns also led Bluefin and PIFC Consulting, bringing extensive leadership experience to his current role.

Burns is supported by a team of key leaders who help drive the company’s global operations and strategic initiatives:

• Kylie Green, serving as managing director, APAC, oversees business operations and growth strategies across the Asia-Pacific region
• Rob Boland, as chief operating officer, manages the company’s day-to-day operations and ensures efficient service delivery
• Will Tracz, as chief technology officer, leads the development and implementation of the company’s technological solutions
• Nebel Crowhurst, as chief people officer and chief appreciation officer, focuses on employee engagement, culture, and appreciation programs
• Mark South, serving as chief marketing officer, directs global marketing efforts to strengthen the company’s brand and market presence
• Benjamin Coret, as chief financial officer, manages financial planning, analysis, and overall fiscal health
• Andy Philpott, as chief merchant strategy officer, develops partnerships and strategies to enhance merchant relationships and offerings

The Future at Reward Gateway

Reward Gateway’s focus on flexible rewards and recognition, including tools like gift card programs, positions it well to meet diverse employee needs. As mentioned in HDR’s software review of Research Gateway, it excels in tracking and rewarding employee performance, allowing organisations to achieve their goals with precision. As the company continues to refine its offerings, it aims to improve its role in shaping the future of employee engagement and satisfaction globally.

A recent employee engagement survey by Reward Gateway uncovered a surprising disconnect between how employers and employees view recognition in the workplace. This insight suggests that many employees feel overlooked, revealing opportunities for companies to improve engagement. As the company addresses this gap, these findings will guide the company’s future strategies, focusing on improving workplace satisfaction and boosting employee performance.