Tech skills gap heightens cybersecurity concerns

Currently, more than half (52%) of technology leaders say they have a skills gap within their department, Robert Half previously reported. And nearly half (48%) of them feel the impact of skills gaps is more apparent today compared to a year ago.

Tech helps benefits administration

The tech skills gap is also affecting how workers are receiving their benefits, according to Mercer’s survey of 2,283 HR and 2,292 risk professionals globally, conducted between October and November 2023.

Globally, 72% of employees have a good understanding of their benefits, 62% say the system they use to enroll in benefits and access information is easy to use and 57% say their HR technology experience at work is seamless.

^{Source: Mercer}

Among employees who have access to benefits technology, the comparable numbers are 85%, 79% and 77%, respectively. Meanwhile, for those who have no access to such technology, the numbers drop to 64%, 51% and 45%, respectively.

Also, sharing “unencrypted employee census data with benefits and other vendors for administration purposes is still common practice in many markets” and this creates “vulnerabilities that can be easily exploited by third parties,” said Mercer.

The top concerns for HR and risk professionals regarding sub-optimal HR, benefit and other technology are:

^{Source: Mercer}

“Enterprise-wide HR systems are not always well equipped for benefits administration, which may require safeguards such as supplementing platforms with additional niche technologies and automation,” said Mercer.

“Making sure that executives are aware of the potential shortcomings of HR systems is essential. The top concern related to obsolete HR platforms is senior leaderships’ expectations that enterprise-wide technologies will solve all problems without the use of niche technology.” 

Three in four employers are concerned they won’t be able to train their employees fast enough to catch up with developing technology, according to a previous report.

How to address the tech skill gap?

Here are some ways employers can address the tech skills gap, according to Robert Half:

1. Create internal professional development programs and training for employees.
2. Support employees’ participation in external upskilling programs offered by third parties or technology companies.
3. Increase salaries to recruit job candidates with in-demand technical skills.
4. Embrace a flexible staffing model. This approach will allow you to engage highly skilled tech talent when and for as long as your business needs them.

Salesforce data previously revealed that 82% of people leaders believe that skills-based experience is highly important when evaluating candidates.