Wanted: Personalized experience at work

Fewer than 1 in 4 Canadian knowledge workers have healthy relationship with work, finds report

Wanted: Personalized experience at work

One thing that knowledge workers and business leaders agree on today is the need for a personalized experience at work, according to a report.

Overall, 69% of knowledge workers and 73% of business leaders say that they are seeking a personalized experience in the workplace.

About two in three workers believe that personalization would improve their relationship with work (65%) and their overall well-being (68%). Also, 66% believe tailored solutions to their work would incentivize them to stay with their companies longer, finds an HP survey.

However, just 51% of knowledge workers say their current work experience is tailored or customized to their preferences.

This is important, as fewer than one in four (23%) of knowledge workers say they have a healthy relationship with their work. 

Over half (53%) say this is a critical moment in time to redefine their relationships with work, and 64% of business leaders agree.


Source: HP

Nearly half of Canadian workers don’t enjoy going to the office, according to a previous report.

Why is emotional intelligence among leaders important?

Leaders’ emotional intelligence is important in improving workers’ relationship with their work, according to HP’s survey of 15,000 participants, including knowledge workers, IT decisionmakers and business leaders in 12 countries: Canada, US, France, India, UK, Germany, Spain, Australia, Japan, Mexico, Brazil, and Indonesia.

Nearly seven in 10 (69%) of knowledge workers say it’s important for leaders to demonstrate emotional intelligence. 

Currently, six in 10 say their company cares about who they are as individuals (60%), and their leaders care about who they are as individuals (60%).

Also, 61% say their company encourages them to speak up about their wants and needs, finds HP.

However, only 25% say they consistently see their senior leadership demonstrate empathy. This is the case even though most workers say that empathy from leadership positively impacts their well-being (70%), desire to stay with the company (70%) and professional growth (69%).

Job seekers believe that honesty in the workplace is important, according to a Canadian report. And almost all (93%) agree a work environment that allows employees and managers to be honest with one another is essential to a company’s success, according to a previous report from Express Employment Professionals.

Leaders are aware of the impact of their emotional intelligence, according to HP.

More than 9 in 10 (91%) of business leaders acknowledge that their ability to show empathy positively impacts employee well-being and growth, and 80% say it’s important for them to demonstrate empathy to workers.


Source: HP

However, many Canadians do not trust their CEO, according to a previous report from Robert Walters.

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