'What this data tells us is that AI is part of that trusted inner circle'
Generative AI has made its way to the "inner circle" of executives who are becoming more trusting of the technology following a myriad of benefits from it, according to a new report.
Findings from SAP revealed that 63% of executives in the United States are already using generative AI daily, including 15% who use it several times a day.
And 44 percent of C-suite executives say they would override a decision they had already planned to make based on AI insights, while another 38 percent would trust AI to make business decisions on their behalf.
The survey also discovered that 74% have more confidence in AI advice over their family and friends.
Another 55% of executives even said they work for a company where AI-driven insights have replaced or frequently bypassed traditional decision-making, according to the report.
"Most executive decisions are based on a combination of the data, how they feel and discussions they've had with people they trust," said Jared Coyle, chief AI officer for SAP North America, in a statement.
"What this data tells us is that AI is part of that trusted inner circle."
The growing trust of executives in generative AI tools is demonstrated by how much they trust it to carry out some tasks, including:
But these benefits from AI do not stop at work, according to the report, as 39% of executives also report better work-life balance due to the technology.
Another 38% said it improved their wellbeing, while 31% said it reduced stress.
The trust from executives in GenAI comes amid persistent concerns over the technology. Data from Salesforce last year revealed that 54% of AI users don't trust the data used to train AI systems. Among them, 75% believe that AI lacks the information needed to be useful.
Coyle agreed that concerns over the quality of the data itself are one of the reasons why many businesses still struggle with building a foundation of reliable data critical for trust.
Other reasons include misalignment between IT and business functions, as well as integration challenges across systems.
"The only way to ensure reliable business data for AI is to have one common semantical data layer for your business," Coyle said.
