When it comes to driving business results, the first place to start is employee engagement
When it comes to driving business results, the first place to start is employee engagement. This is something Vancouver City Savings Credit Union (Vancity) knows all too well, after partnering with UKG (Ultimate Kronos Group) solutions to help empower their teams.
Employing over 2,700 people across 54 community branches, Vancity is now investing time and money into authentically enhancing their internal engagement platforms – a move that’s already yielding results.
“We have transformed the employee experience with UKG Pro and UKG Dimensions, and we are excited about the future,” added Marky Payne, manager of HR Systems and Reporting at Vancity.
“UKG is showing us that customers remain its priority, with structured opportunities to provide feedback on Pro and Dimensions. From the beginning, the combined company’s decision makers wanted to know what we found to be the unique strengths of each solution and what they could learn from us to improve.
“We were given a voice and a channel to express our needs, and, just as in previous years, they truly listened. In addition, the communication around the merger was excellent. We were provided with an abundance of information, webinars, updates, and specific contacts for any questions that might arise.”
UKG is helping Vancity to elevate management experiences across the via its artificial intelligence (AI)-powered UKG Dimensions solution. In addition, UKG Pro is helping Vancity provide a more tailored approach to employee needs as well as improving productivity and minimising compliance risk.
“Departments across the company trust the system and the reports they’re creating,” added Payne.
“We work closely with our finance department to make sure our organizational levels match and that restructures are consistent, which directly impacts the company’s budget. We’re also increasing the accountability of our leaders. Managers can see on their dashboards what the system is reporting. Gone are the days of haggling over spreadsheets.
“Managers have the responsibility to make their own updates and ensure the solution reflects the correct information.”