Office address: 2200 Yonge Street, Suite 700, Toronto, Ontario M4S 2C6
Website: www.procomservices.com/en-us/
Year established: 1978
Company type: IT services and IT consulting
Employees: 1,200+
Expertise: direct sourcing, retail, contractor payrolling, professional services, global talent, insurance, gaming, telecommunications, contract staffing, healthcare, life sciences, semiconductor and high tech, direct hire, contractor management technology, banking and capital markets, energy and utilities, government and public sector
Parent company: N/A
Key people: Frank McCrea (president and CEO), Kent McCrea (COO and GM), Alex MacKenzie (VP), André Couillard (president), Mark Galloway (VP), Graham Smith (director of finance), Dylan Fedy (marketing director)
Financing status: corporation
Procom, headquartered in Toronto, is one of Canada's largest IT staffing firms, specializing in tailored recruitment solutions across North America. With over 1,200 employees in 20 locations, they offer services including contract staffing, direct hire, and permanent placements, catering to diverse industries. They currently have more than 12,500 contractors on assignment and annually connect candidates to 20,000+ jobs across multiple sectors.
Procom was founded by Frank McCrea in 1978 and has since grown into a leading IT staffing firm in Canada. By 2010, the company launched a contractor benefits portal and raised over $15,000 for the Winner's Walk of Hope. In 2019, it supported leukemia research by touring MaRS Discovery District’s hematology lab and raising funds through events like the Light the Night Walk.
They surveyed over 1,740 contingent and permanent workers in 2022 across North America to gather insights on workforce trends amid increased competition and uncertainty. The company expanded in 2023 with the acquisition of NueVista Group, enhancing its reach in the U.S. Midwest by opening a new office in Chicago. In 2024, they successfully integrated AI into its talent acquisition processes, achieving a significant improvement in targeted areas and boosting overall efficiency.
It offers a range of services tailored to meet the unique staffing and recruitment needs of businesses. Key offerings include:
contract staffing: provides businesses with temporary IT professionals to fill short-term roles and support specific projects
direct hire: assists companies in recruiting permanent employees for critical, long-term positions
global talent: sources skilled professionals from around the world to address specialized workforce demands across industries
contractor payrolling: manages payroll and compliance for contractors, ensuring smooth and efficient payment processes
direct sourcing: identifies and engages candidates directly, streamlining recruitment for high-volume or specialized hiring needs
for jobseekers: offers jobseekers career opportunities across diverse industries, with positions ranging from contract roles to permanent placements
resources: provides jobseekers and businesses with insights through eBooks, webinars, podcasts, and other educational tools
Procom connects over 38,000 job applicants monthly and submits 60,000 candidates annually, serving industries from automotive to telecommunications. Their mission is to help companies hire top talent while assisting job seekers in finding great opportunities. Through their diverse services, it supports both employers and professionals across North America.
They have a dynamic and highly motivated team culture, empowering employees to make a meaningful impact in a fast-growing industry. They state that collaboration is key, with staff supporting each other to achieve success, whether in winning or overcoming challenges. Their people-first approach drives continuous growth and success for both employees and the company itself, with benefits that include:
flexible work/life balance with hybrid office options
competitive salary, uncapped commissions, and comprehensive health benefits
generous vacation, sick days, and wellness support
cell phone reimbursement and ongoing mentorship from leadership
a collaborative, high-performing team environment where employees make a lasting impact
The firm integrates inclusion, diversity, equity, and accessibility (IDEA) across its teams, recruitment practices, and company culture. Diversity is a key factor in their success, including women in leadership roles. They celebrate diversity in all forms, embracing various backgrounds, ideas, and perspectives to foster an inclusive and accommodated workplace.
Procom actively supports cancer research, particularly for blood cancers like leukemia and lymphoma, a cause close to the company’s heart. They have been a long-time presenting sponsor of "One Golden Night," an event hosted by Childhood Cancer Canada, raising over $1,000,000 since 2015. Their commitment to cancer research and patient support extends to various initiatives, including:
raised $75,000 for The Leukemia & Lymphoma Society of Canada
contributed over $5,000 to Vancouver's TechPong charity event
long-time supporter of Childhood Cancer Canada
participated in Coast to Coast Against Cancer Foundation events
Their core values emphasize open communication, challenging the status quo, and doing the right thing. They believe in promoting a workplace where everyone matters, driving meaningful relationships with colleagues, clients, and job seekers. These guiding principles shape how Procom conducts business and aspires to continuously improve its impact on the industry.
Frank McCrea, founder, president, and CEO of Procom, has led the company’s growth for over 40 years. He is a founder of Canada's National Association of Computer Consulting Business, Association of Professional Computer Consultants, and Perram House. McCrea holds a bachelor of science in computer science from Western University.
Alongside McCrea, the leadership team includes several key individuals who play critical roles in the company’s direction:
Kent McCrea, serving as COO and general manager, oversees daily operations and implements strategies to drive growth and efficiency across all company divisions
Alex MacKenzie, as VP, manages Toronto operations, the Enterprise service line, and is involved in corporate marketing efforts
André Couillard, serving as president of Procom Quebec, manages the company's operations in the region, ensuring service delivery and business growth
Mark Galloway, as VP, has driven strategic growth since 1997, helping the company grow from $100 million to $1 billion
Graham Smith, director of finance, oversees financial planning, budgeting, and analysis, ensuring the company's financial health and sustainability
Dylan Fedy, as marketing director, leads their brand strategy, marketing campaigns, and communication efforts to increase visibility and client engagement
In 2024, the company integrated AI into talent acquisition, achieving a 90% improvement in targeted areas and a 20% overall boost in efficiency. This combination of AI and human expertise aims to streamline recruitment and enhance the experience for both clients and candidates. Procom’s expertise in SAP, AI, DevOps, Cloud, and Cybersecurity, combined with AI tools, improves their staffing solutions, making the recruitment process more efficient and user-friendly.
Recently, it partnered with BBGC, a business and technology consulting firm, expanding its presence in the US markets of Chicago and Houston. This collaboration allows both companies to adapt to changing business needs while using Procom's staffing expertise. The partnership strengthens the company’s market position and enhances its ability to provide high-quality job opportunities.
