Office address: Suite 214, 2150 Winston Park Drive, Oakville, Ontario, L6H 5V1
Website: www.pivotalsolutions.com
Year established: 1981
Company type: human resources services
Employees: 100+
Expertise: outsourced HR management, permanent recruiting, outsourced payroll management, temporary staffing, employer of record (EOR), professional employer organization (PEO), pay equity, performance management, health and safety, risk management, automated time and attendance, tax remittance advice, consulting projects, employee custom matching, identity verification
Parent company: N/A
Key people: Neil Kouba (CEO), Michael Salveta (president), Badrinarayanan Sethuraman (director), Leanne Sedentopf (director), Michelle McDowell (director), Nicole O'Hara (VP), Kelsey Livesey (director), Josée Doucet (manager)
Financing status: N/A

Pivotal Integrated HR Solutions is a provider of outsourced HR management, payroll, and staffing solutions. Headquartered in Oakville, Ontario, they have over 100 employees and multiple offices across the Greater Toronto Area and Southwestern Ontario. With four decades of Canadian market experience, they have helped fill tens of thousands of positions for small and mid-sized businesses.

History of Pivotal Integrated HR Solutions

Pivotal Integrated HR Solutions was founded in May 1981 by Alan Kouba and Stan Lewis to provide temporary and permanent truck drivers in the GTA. By the early 1990s, the company expanded and, in 1993, launched H.R. Outsourcing Inc. to offer payroll processing and back-office support. This shift helped the company evolve into a broader HR consulting service, known as HROI.

In 2003, the company expanded further by creating Wilson Partners for executive search and BPO Solutions for HR outsourcing. In 2004, six HR companies were merged into one, forming Pivotal Integrated HR Solutions. Recently, the company was recognized on the 2024 Best Workplaces for Women list.

Products and Services of Pivotal Integrated HR Solutions

The company provides a wide range of HR services specifically designed to address the unique needs of businesses:

• HR management: provides comprehensive support in employee relations, compliance, and policy development to streamline HR processes
• PEO and EOR: manages legal responsibilities by acting as the employer for payroll, benefits, and compliance, allowing companies to focus on core business operations
• payroll management: ensures timely, accurate payroll processing and adherence to Canadian payroll regulations
• permanent recruiting: helps businesses find qualified candidates for long-term positions in various industries
• temporary staffing: supplies temporary employees to fill short-term staffing needs quickly and efficiently
• group benefits: offers customizable benefits packages, including health, dental, and wellness plans, tailored to company and employee needs

The company offers flexible, tailored services designed to address unique HR challenges and help businesses achieve their organizational goals. Through a team-based approach, they provide practical solutions that enhance clients' competitive advantage. Their wide range of services ensures businesses receive the specific HR support they need.

Culture at Pivotal Integrated HR Solutions

The firm has built a culture that fosters teamwork by becoming an extension of their clients' teams. Their work environment encourages staff to unlock their full potential, driving success through collaboration. They state that they create a space where growth and achievement are limitless, focusing on:

• a supportive and inclusive workplace: new employees feel valued and empowered to contribute their unique skills
• clear performance expectations: new hires stay focused and motivated through established goals and constructive feedback
• Great Place to Work® Certified: recognized for fostering a positive and inclusive environment for two consecutive years

Pivotal Integrated HR Solutions is known for its customer-focused approach, providing reliable services that meet clients' unique needs. Their commitment to accuracy and timeliness ensures clients receive consistent, high-quality HR solutions. This collaborative approach has earned them a reputation as a trusted business partner:

• ease of communication: clients value the company’s dedicated and responsive support
• timely payroll processing: recognized for efficient and compliant payroll services
• smooth integration: solutions seamlessly reduce costs and risks for clients’ businesses

The company has an entrepreneurial culture driven by a dedicated and motivated workforce. Their management team provides strong leadership to support continued growth. This culture positions the company for long-term success and future expansion.

About Pivotal Integrated HR Solutions CEO Neil Kouba and Key People

Neil Kouba MBA serves as the company CEO and president of its temporary staffing and permanent recruiting and has been with the company since 2009. Previously, he was a senior consultant in accounting and finance at David Aplin Recruiting and a staffing manager at Robert Half. Kouba holds an MBA from Queen's University and a BA from Western University.

The team of key people is made up of experienced professionals, each responsible for key areas of the company's operations:

• Michael Salveta, serving as president, HR management, overseeing all human resource strategies and ensuring effective client relations
• Badrinarayanan Sethuraman, as business development director, focusing on expanding the company’s client base and exploring new growth opportunities
• Leanne Sedentopf, as director, people and culture, managing employee engagement, workplace culture, and talent development
• Michelle McDowell CHRL, serving as senior HR director, operations lead, overseeing HR processes and ensuring smooth operational management
• Nicole O'Hara, as VP sales, leading the sales team and managing client relationships to drive revenue growth
• Kelsey Livesey, CHRL, senior HR director, operations lead, responsible for HR service delivery and team management
• Josée Doucet, as bilingual senior recruitment manager, overseeing recruitment for both English and French-speaking clients and managing staffing needs across industries

The Future at Pivotal Integrated HR Solutions

Pivotal Integrated HR Solutions strengthens its digital presence by regularly sharing valuable insights through blogs, addressing key HR topics like PEOs, personalized benefits, and compliance. These activities help them attract new clients, retain existing ones, and maintain their role as a trusted thought leader in HR management. By staying engaged with industry trends, Pivotal fosters long-term growth and builds lasting client relationships.

The firm was recently recognized on the 2024 Best Workplaces for Women list, reflecting their commitment to inclusivity and employee support. Additionally, they earned Great Place to Work® certification for the second consecutive year, with 96% of employees calling it a great place to work. These accomplishments highlight their focus on creating a positive, empowering work environment for all team members.