An outsourcing firm in the Philippines has been named as Asia’s top employer thanks to its progressive workplace policies and productive environment.
Teleperformance, which employs nearly 40,000 people in 18 delivery centers across seven Philippine cities, was named Top Employer of the Year at the 2017 Asia CEO Awards held October 17.
The firm showed excellence across all criteria but most notably in:
- sustained hiring growth;
- long employee tenure;
- proactive internal recognition and promotion;
- strong learning and development programs;
- diverse workforce;
- conducive working environment;
- promotion of work-life balance; and
- implementation of sound corporate social responsibility projects.
All companies considered for the award demonstrated performance in management achievement, workplace enhancement, international recognition, talent development, social commitment; and work-life balance.
“Teleperformance has the most amazing workforce and we work very hard to give them the best possible employee experience,” said Travis Coates, managing director for Teleperformance Philippines.
“We are also very active in giving back to our communities and we will continue to work even harder to be the kind of employer of choice who ultimately wins awards like this.”
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option.
“The Teleperformance management team in the Philippines wonderfully convey Teleperformance values and our culture of ‘passion for people, commitment to excellence’” said Daniel Julien, Chairman and Global CEO, Teleperformance Group.
“At the same time, they offer the young generation of talented Filipinos a world-class work environment and so many personal development opportunities."
Teleperformance was also named a top finalist for the Corporate Social Responsibility Company of the Year at the Asia CEO Awards for its advocacy programs through its corporate social responsibility arm, Citizen of the World.
Citizen of the World focuses on helping sick children and the elderly, as well as facilitating relief operations in times of natural disasters.
For the past six years, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry.
It was also awarded as Outstanding Employer and Outstanding Community Project of the Year 2017 by the Philippine Economic Zone Authority (PEZA) and has been recognized by Aon Hewitt as a Best Employer in the Philippines.
Teleperformance offers customer care, technical support, customer acquisition (Core Services), as well as with online interpreting solutions, visa application management services, data analysis and debt collection programs.
Globally, it has 217,000 employees in 74 countries.
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