Is AI the key to improving declining satisfaction in workplaces?
Business leaders in the United States have revealed that they are more satisfied with their jobs thanks to artificial intelligence, according to a new report.
Tech.co's survey among 1,047 business leade3rs found tat 59% who are using AI in their roles said it has improved their job satisfaction.
Another 30% of the respondents said AI has had a "strong" or "significant" impact on their work processes.
The findings come amid recent research that only 22% of employees across the world are satisfied with their jobs in 2023.
According to Tech.co, their new findings suggest that "artificial intelligence could be the key to increasing the amount of gratification employees receive from their job in 2024."
Easily accessible AI tools
Aaron Drapkin, Tech.co's lead writer and AI expert, attributed AI's impact to its easily accessible nature.
"ChatGPT and co. wouldn't be impacting job satisfaction in quite the same way if they were more complicated to configure, cost lots of money, or became so intelligent that they rendered workers redundant," Drapkin said in a statement.
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He noted that while it may cause major economic change in the future, its current capacity to support employees now makes it a "significant net benefit" for most workplaces.
"Right now, we're living in a proverbial sweet spot. The tools are free, easy to use and not powerful enough to work independently and replace the humans using them," he said.
"This is great - but none of these things are absolutes. AI clearly has the capacity to completely transform how we work - but ensuring this transformation continues to be gradual, manageable and beneficial will be no easy task."
Uses of AI at work
According to the report, the top uses of AI in their workplace are data analysis (32%) and writing tasks (26%). Other uses include:
- Scheduling and calendar management (21%)
- Automated data entry (20%)
- Quality control (20%)
- Cybersecurity (20%)
- Running customer support chatbots (19%)
- Design tasks (19%)
- Document classification and management (17%)
- Inventory management (16%)
Drapkin said this shows how freely available AI tools are helping with a huge range of tasks, especially ones that employees find repetitive, boring, and time-consuming.
"We've never had tools this capable at our fingertips before, and the data suggests it's making a tangible difference to the lives of people using them," Drapkin said.