Office address: Level 1, 1 Ghuznee Street, Te Aro, Wellington 6011 
Website: www.citationgroup.co.nz/hr 
Year established: 2018 
Company type: human resources services 
Employees: 20 
Expertise: HR technology, workplace relations, employment law compliance, health and safety management, employee training, recruitment, performance management, HR documentation, organisational development 
Parent company: Citation Group 
Key people: Campbell Fisher (managing director), Esther Williams (head of people and culture), Karen Harding Talent (acquisition manager), Hollie Simpson (coordinator), Jacqueline Tufenkjian (recruitment specialist), Samantha Kuswara (people operations manager) 
Financing status: N/A 
 

Citation HR is a Wellington-based HR services provider to over 12,000 clients, including 24/7 workplace advice and compliance solutions for businesses of all sizes. The company conducts 40,000 annual advice calls and 2,000 HR audits while helping organisations with risks and compliance. With user-friendly HR software and expert local support, the firm empowers businesses to operate efficiently and confidently manage workplace challenges. 
 

History of Citation HR 

Citation HR was established in 2018 to offer practical and affordable HR services for New Zealand businesses. Initially focused on supporting law firms with cost-efficient workforce solutions, it quickly grew to address broader HR needs. The company transitioned from HR Assured to Citation HR in 2023 as part of the Citation Group, enhancing its identity and service range.  

This rebranding symbolised its commitment to delivering top-tier HR support tailored for compliance and employee management. Over time, the firm developed systems enabling clients to securely manage HR records across the employee lifecycle while ensuring efficiency and legal compliance. Today, Citation HR’s paperless systems and expert advisory services provide continuous support for businesses, no matter their HR structure. 
 

Products and Services of Citation HR 

Citation HR provides a comprehensive range of HR solutions designed for workplace efficiency and compliance: 

• 24/7 HR advice line: round-the-clock access to expert HR support for managing workplace issues
   
• HR software: cloud-based tools for securely managing employee records and simplifying HR processes
   
• HR compliance audit: identifies risks and implements best practices for legal compliance
   
• HR resource library: offers templates, contracts, and policies crafted by employment law specialists
   
• insurance and representation: covers work-related claims and includes legal representation through no-excess policies 
   

Citation HR provides insurance with legal representation for workplace claims, underwritten by Specialist Underwriting Agencies and Berkley Insurance Australia. The company does not offer direct insurance advice. 
 

Culture at Citation HR 

Citation HR believes people are the core of every business, with success built on the expertise and dedication of its advisory and office teams. The organisation values teamwork and smooth service delivery while fostering a supportive and inclusive environment for employees. Staff enjoy a range of benefits designed to enhance their experience and growth: 

• time off benefits: extra leave for birthdays, personal projects and volunteering initiatives
   
• flexible work options: hybrid, remote, or office-based arrangements to suit individual needs
   
• wellbeing programs: access to confidential counselling, wellness perks like flu jabs, and pet-friendly offices
   
• financial incentives: salary sacrifice schemes and rewards for successful business referrals
   
• career development: structured reviews, mentoring, and clear pathways for promotion 
   

Citation HR has focused on empowering businesses in Australia and New Zealand for over 30 years to operate safely, sustainably, and successfully. The organisation seeks team members driven to excel, committed to client success, and eager to make a positive impact. This culture promotes innovation and aligns purpose to benefit both businesses and communities. 
 

About Citation HR Managing Director Campbell Fisher and Key People 

Campbell Fisher serves as the managing director of Citation HR and Citation Group’s AU/NZ operations. He is also the chair of the Rugby Union Players’ Association and a Law Society of NSW advisory committee member. He held leadership roles at Chandler Macleod and VOICE and is a graduate of Macquarie University and the University of Technology Sydney. 

Citation HR’s leadership team is composed of dedicated professionals who bring expertise and passion to their roles, driving the organisation’s success: 

• Esther Williams as head of people and culture focuses on enhancing employee engagement and implementing effective people strategies across the organisation
   
• Karen Harding serves as a talent acquisition manager, responsible for developing recruitment strategies and identifying top talent to meet organisational needs
   
• Hollie Simpson is a people and culture coordinator who supports HR initiatives, ensures smooth operations, and helps foster a positive workplace environment
   
• Jacqueline Tufenkjian as recruitment specialist handles sourcing and onboarding skilled professionals to strengthen team capabilities
   
• Samantha Kuswara acts as a people operations manager, oversees HR processes, compliance, and employee-related functions to ensure seamless operations and staff satisfaction 

The Future at Citation HR 

Citation HR recently launched the Compliance Training Centre, an online tool within its HR software, designed to improve workplace engagement and compliance. This innovation provides practical training for businesses and helps them address legislative requirements while reducing workplace risks effectively. By supporting over 700 businesses and 10,000 employees, Citation HR demonstrates its commitment to delivering impactful solutions that drive long-term business success. 

The firm recently published an article addressing worker classification issues, referencing the Uber case where courts ruled drivers were employees rather than contractors. This highlighted the growing legal risks for businesses, particularly in the gig economy, and the need for clear compliance strategies.  

Citation HR continues to provide expertise in employment standards and seeks to expand its compliance and advisory services to address changing workplace requirements.