Office address: Unit 4, Level 1, 101 Main Highway, Ellerslie, Auckland 1051
Website: www.citationgroup.co.nz
Year established: 1993
Company type: human resources services
Employees: 20
Expertise: HR technology, workplace relations, compliance management, employee engagement strategies, ISO certifications, recruitment solutions, workplace safety, hybrid work models, leadership development, organisational restructuring
Parent company: N/A
Key people: Campbell Fisher (managing director), Esther Williams (head of people and culture), Hollie Simpson (coordinator), Karen Harding (talent acquisition manager), Samantha Kuswara (people operations manager), Jacqueline Tufenkjian (recruitment specialist)
Financing status: N/A
Citation Group New Zealand provides HR, workplace safety, and ISO certification services to over 100,000 clients worldwide, with offices across the country and Australia. The company offers cost-effective, compliant solutions, including 24/7 HR advice, award-winning software, and workplace safety support. With 30 years of experience, they assist organisations in achieving workplace compliance through tailored services and expert guidance.
Citation Group New Zealand was founded in 1993 by siblings Campbell and Jessica Fisher, starting as a small workplace law firm in their Randwick home. Initially focused on workplace law, the company gradually expanded to offer comprehensive compliance services and software solutions across New Zealand and Australia. Advancements in technology reshaped how the businesses operate and prompted the firm to invest in innovative software development over 13 years ago.
These tools now empower clients to streamline processes and tackle workplace challenges more effectively. The organisation operates in three countries and has six offices delivering tailored services across HR, workplace safety, and ISO certifications. With a focus on easing bureaucratic burdens, Citation Group New Zealand continues to support businesses in running efficient and compliant operations.
Citation Group New Zealand delivers a wide range of workplace compliance and HR solutions through three key service categories:
Citation Group New Zealand serves as the client’s ‘Business Pit Crew’, offering expert support in HR, workplace safety, and compliance. Their tailored solutions simplify processes and enable business growth and efficiency.
Citation Group New Zealand places great importance on its people, recognising them as the foundation of business success. The company fosters an empowering workplace that supports personal and professional growth through flexibility, development opportunities, and well-being initiatives.
Employees are offered a range of benefits designed to enhance their experience and career progression, including:
personal and professional development: structured annual reviews, personalised growth plans, coaching opportunities, and clear pathways for career advancement
flexible work options: hybrid, remote, or office-based roles with adaptable schedules to suit diverse needs
paid leave benefits: parental leave, birthday leave, and dedicated time for community volunteering
wellness support: access to confidential counselling services through the Employee Assistance Program and health perks like free flu vaccinations
reward and referral programs: financial rewards for referrals and salary sacrifice options for superannuation
office perks: modern office spaces in major cities, pet-friendly policies, fresh fruit, and celebratory events, including annual awards
Citation Group New Zealand’s culture is rooted in values created by and for its people, shaping how they collaborate and deliver impactful results. The company prioritises innovation, exceeding expectations, and upholding strong relationships to enhance both workplace and client experiences. The team is guided by these principles and consistently adapts to create better outcomes for everyone involved.
Campbell Fisher is managing director of Citation Group New Zealand and Australia and chairs the Rugby Union Players’ Association and an NSW legal advisory committee. Prior to this, he held leadership roles at Chandler Macleod and VOICE, focusing on workforce strategy and business growth. He graduated from Macquarie University and the University of Technology Sydney with qualifications in law and business.
Citation Group New Zealand’s key team consists of skilled professionals committed to advancing the firm’s goals:
Esther Williams is head of people and culture, driving employee engagement and implementing strategies for a supportive and high-performing workplace
Hollie Simpson as a coordinator supports HR functions and ensures efficient operations within a collaborative workplace
Karen Harding acts as a talent acquisition manager, creating recruitment strategies to secure top talent for the organisation
Samantha Kuswara, people operations manager, oversees HR processes, compliance, and staff satisfaction initiatives
Jacqueline Tufenkjian serves as a recruitment specialist, managing sourcing, hiring, and onboarding to strengthen the team
In September 2024, Citation Group New Zealand hosted a webinar offering practical guidance on employment relations for businesses. The session covered key topics such as workplace policies, employment contracts, and compliance, helping participants navigate HR challenges with confidence. This initiative aims to empower businesses with tools that will mitigate risks and enhance operational resilience in the years ahead.
The company was recently honoured at The 2024 Australian HR Awards as an Excellence Awardee in the Employer of Choice category, highlighting their innovative solutions. This recognition celebrates their efforts in fostering hybrid work models, advancing talent acquisition, and embracing AI-driven HR solutions. It reflects Citation Group New Zealand’s ongoing mission to prioritise employee well-being and drive meaningful workplace improvements.
