White paper outlines three important steps to refine EX
A new report has outlined three important steps to improve employee experience in the wake of a major disconnect in organisations.
Ceridian's survey among 2,000 leaders found that while 72% consider EX as a high priority or essential, only 24% strongly agree that their organisations are agile in addressing issues.
To get started on refining EX, Ceridian's paper outlined these three critical steps:
- Convene a cross-functional team to brainstorm where your current EX is succeeding in terms of communication, agility, and personalisation, and where there may be gaps.
- Hold a focus group with a small group of employees to learn about their individual experiences during the talent acquisition, onboarding, learning, and performance stages.
- Bring HR, IT, and other key stakeholders together to evaluate your company's current technology investments, and whether your solution is integrated as well as it could be.
According to the paper, these actions will help ensure that organisations have the "right people with the right skills in the right roles to stay competitive in the newly reignited war for talent."
EX tied to business success
Ceridian made the recommendations as it highlighted the link between employee experience and business success.
Citing a 2019 Willis Towers Watson study, the paper said companies demonstrating a strong EX consistently beat others in their sector by two to four percentage points across key performance metrics.
Ceridian attributed this to employees being key players in an organisation.
"Employees serve as the foundation of an organisation's lifeblood activities, including building a compelling internal and external brand, creating and marketing products, maintaining efficient operations, and offering a stellar customer experience," the paper read.
Read more on how to build a better EX with the right technology in this white paper from Ceridian. Grab your copy here.
