Organisations are facing challenges
This article was produced in partnership with Aon
As the global economy faces significant challenges, resulting in higher costs for food, commodities and energy, employees’ financial wellbeing is becoming a key concern, not least for organisations that are also facing a massive increase in costs and a potential recession.
In addition to general inflation, organisations are facing the rapidly rising cost of employee healthcare, exacerbated by the additional impact of medical inflation, which can be as high as seven percentage points above general inflation, leaving many employers weighing up health and wellbeing benefit packages.
“Organisations need to be careful with how they respond. If they were to reduce or take employee benefits away, naturally they could risk losing their workforce and be left mitigating negative employee feedback,” said Marina Sukhikh, Aon’s Asia Pacific director of data analytics, health solutions at Aon. “Leaving employees exposed to significant financial risk is something we need to avoid.”
So, how can employers look at tightening their belts to manage rising costs while continuing to support employees who are under cost-of-living pressure?
“Don’t do anything rash,” said Sukhikh. The worst thing you can do is to act on the existing pressures without thinking about the long-term impact.”
“Since 2020 employers have increasingly prioritised employee wellbeing and clients are telling us that, whilst employees were worried about health and wellbeing management before the pandemic, concerns have climbed in recent months”. Physical health, mental health and financial wellbeing are inextricably linked, so supporting employees’ wellbeing is paramount as they face cost-of-living pressures.
The best thing you can do is to understand the way your employee benefits program is currently performing, where your risks lie, and figure out how to mitigate those risks,” Sukhikh continued. “Understanding your employees’ utilisation data is the most important immediate measure you can take to stay ahead of risks.”
Understanding medical utilisation starts with taking a deep dive into your organisation’s claims data. Analyse which solutions your employees are engaging with, what they are doing, where they are going, what they value, and what choices they are making in terms of providers and treatments.
From that data, you can identify opportunities for intervention, then evaluate and prioritise those opportunities. Look for immediate gains or changes you can make to tighten the program while minimising the impact on employees, then apply them to the mid and long-term.
“Because of our data and analytics capability, Aon can help companies make informed decisions about benefits, so they can build workforce resilience within budget and reduce their risk of creating unintended consequences through knee-jerk reactions to current pressures.” Said Sukhikh.
Taking mental health as an example, if we look at America, going to a counsellor or seeking help when you’re stressed has become a societal norm that is openly accepted but in APAC, that is not really the case. There is still a stigma attached to having poor mental health or asking for help with mental health issues, so employees are more likely to hide that they’re struggling or wouldn’t know how to access care in a safe and effective way.
“Relying on an individual to recognise that they have a problem and get the help they need is not going to get you very far,” said Sukhikh. “But the purpose of having a healthy, resilient workforce is improved productivity, engagement, and employee satisfaction. This is another area where Aon can help provide solutions and select appropriate partners to align benefits and wellbeing initiatives with business strategy and bottom-line outcomes”.
For more information on Asia Pacific medical trend rates and how to manage the impact of inflation on employees, watch the on-demand webinar, download the Global Medical Trend Rates Report or contact Aon for a confidential discussion.
